For each of its customers, EarthNet is dedicated to providing the highest possible level of customer service. Our mission is to understand every customer’s expectations and to exceed them. We act as your representative, your advocate, and shield you from the typical headaches you have been subjected to from your current service provider.
Once your service is in our hands, we take total ownership of all processes . We provide a single point of contact for access to “live” customer care professionals for all services: installations, billing, inquiries, and resolution testing.
Technical support for troubleshooting outage situations is available 24 hours per day / 7 days per week / 365 days per year. Our Customer Care professionals have over 20 years of experience in management of the telecommunications, technology, and customer service industries. It is our goal that each customer’s service encounter with EarthNet is a positive experience.
This service is provided in conjunction with the carriers 24/7 customer support. EarthNet will help escalate all outage tickets that have been placed with the service provider. Our relationships with the carriers and our understanding of the process can help resolve the outages in half the time.